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| QUALITY OF SERVICES |
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outstanding unacceptable |
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How satisfied were you with |
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CHECK IN |
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Accuracy of Reservation |
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Speed/Efficiency of staff at check in room ReadyOn Arrival |
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HOTEL SERVICES |
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Airport Transfers |
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Door Staff
(Greeting & Farewell) |
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Luggage assistance by Bell staff |
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Telephone Services |
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CHECK OUT |
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Speed/Effciency of Staff at check out |
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Accuracy of Billing |
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HOTEL FACILITIES |
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Laundry Services |
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Travel Services |
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Business Centre / Meeting facilities |
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Banquet / Conference facility |
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Speed and performance of Internet Connectivity |
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Recreational facilities |
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| QUALITY OF ACCOMMODATION |
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How satisfied were you with... |
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| ROOM DECOR / FURNISHINGS |
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Cleanliness of Room |
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Cleanliness of Bathroom |
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| Maintenance of Room |
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| Adequate lighting |
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| Bathroom Amenities |
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| Mattress Comfort |
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| Pillow Comfort |
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| Did you sleep comfortably at night |
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Airconditioning |
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QUALITY OF FOOD & BEVERAGE |
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How satisfied were you with... |
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CHECKERS RESTAURANT |
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Quality of Food |
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Quality of Service |
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| OASIS RESTAURANT |
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Quality of Food |
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Quality of Service |
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ROOM SERVICE EXPERIENCE |
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Quality of Food |
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Quality of Service |
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YOUR COMMENTS |
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OVERALL IMPRESSION |
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How satisfied were you with... |
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| Your Overall Experience |
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| Value for Money |
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| Availability of choice of value |
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Added services |
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Contemporary facilities |
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Responsiveness of staff |
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WHICH OF THE FOLLOWING BEST DESCRIBES THE REASON FOR YOUR STAY |
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Business |
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Both Business and Leisure |
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Meeting / Conference |
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Leisure / Vacation as part
of an organised group |
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| Likely |
Somewhat
Unlikely |
Unlikely |
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Return to this hotel . If travel plans bring you back to Vadodara |
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Recommend this hotel |
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to a friend or colleague |
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| Suggestions and Comments |
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YOUR DETAILS |
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| Name |
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| Room No. |
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| Address |
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| Phone |
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| Fax |
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| E-mail |
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| Profession |
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| Designation |
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