Thank you for staying with us. To enhance your experience with Express Hotels, we would appreciate your feedback on our services & suggestions on how we could improve upon our services.
QUALITY OF SERVICES
Outstanding Unacceptable
5
4
3
2
1
How satisfied were you with
:
CHECK IN
Accuracy of Reservation
:
Speed/Efficiency of staff at check in room ReadyOn Arrival
:
HOTEL SERVICES
Airport Transfers
:
Door Staff
(Greeting & Farewell)
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Luggage assistance by Bell staff
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Telephone Services
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CHECK OUT
Speed/Effciency of Staff at check out
:
Accuracy of Billing
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HOTEL FACILITIES
Laundry Services
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Travel Services
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Business Centre / Meeting facilities
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Banquet / Conference facility
:
Speed and performance of Internet Connectivity
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Recreational facilities
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QUALITY OF ACCOMMODATION
How satisfied were you with...
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ROOM DECOR / FURNISHINGS
Cleanliness of Room
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Cleanliness of Bathroom
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Maintenance of Room
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Adequate lighting
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Bathroom Amenities
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Mattress Comfort
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Pillow Comfort
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Did you sleep comfortably at night
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Airconditioning
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QUALITY OF FOOD & BEVERAGE
How satisfied were you with...
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THE JADE RESTAURANT
Quality of Food
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Quality of Service
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ROOM SERVICE EXPERIENCE
Quality of Food
:
Quality of Service
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YOUR COMMENTS
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OVERALL IMPRESSION
How satisfied were you with...
:
Your Overall Experience
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Value for Money
:
Availability of choice of value
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Added services
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Contemporary facilities
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Responsiveness of staff
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WHICH OF THE FOLLOWING BEST DESCRIBES THE REASON FOR YOUR STAY
Business
:
Both Business and Leisure
:
Meeting / Conference
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Leisure / Vacation as part
of an organised group
:
Likely
Somewhat
Unlikely
Unlikely
Return to this hotel . If travel plans bring you back to Vadodara
